Refund & Return Policy Bayt Al Fakhama
We follow international e-commerce standards to ensure transparency, fairness, and customer satisfaction.
Return Window
We accept returns within 7 days from the date you receive your order. Requests made after 7 days will not be eligible for return, refund, or exchange.
Eligibility for Returns
To be eligible for a return, all of the following conditions must be met:
- The item must be unused, unworn, and in its original condition.
- The product must be returned in its original packaging with all accessories.
- The return request must be initiated within 7 days of delivery.
- Proof of purchase (order number or receipt) must be provided.
Non-Returnable Items
The following items are strictly non-returnable:
- Items damaged due to misuse, negligence, or improper handling.
- Products showing signs of wear, alteration, or use.
- Discounted, clearance, or promotional items (unless defective).
- Items returned without original packaging or missing components.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos or videos. After verification, we will arrange a replacement or refund at no additional cost.
Refund Process
Once your return is received and inspected, you will be notified of the approval or rejection of your refund. Approved refunds will be processed within 7–10 business days.
Refunds will be issued using the original payment method or store credit, depending on the case and payment provider policies.
Exchange Policy
Exchanges are available for eligible items only in cases of defects or incorrect shipments and are subject to product availability.
Shipping Costs
Shipping charges are non-refundable. Customers are responsible for return shipping costs unless the return is due to an error on our part.
How to Request a Return
To initiate a return or refund, please contact our support team with your order details:
- Email: zmishal420@gmail.com
- Phone: +92 324 185 8238
- WhatsApp: +966 535 142 076
Policy Updates
Bayt Al Fakhama reserves the right to modify or update this policy at any time. Changes will take effect immediately upon posting on our website.